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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Parimatch Casino. Please read them carefully before creating an account, making a deposit or participating in any game. By using the website or its services, you confirm that you understand and agree to these Terms, together with any additional rules or policies displayed on the website.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and Parimatch Casino in relation to your use of the website, your player account and the services made available through the website. They apply to all visitors, registered players and anyone who otherwise accesses or uses the services. If you do not agree with these Terms, you must not use the website or open an account.
In this review
Additional terms may apply to particular games, promotions, payment methods, competitions or other services. Where additional terms are provided, they should be read together with these Terms. If there is an inconsistency, the specific terms for the relevant service may apply to that service to the extent permitted by law.
You are responsible for reading the current version of these Terms before using the website. We may update, amend or replace these Terms from time to time. Changes may be made to reflect legal, technical, operational or business requirements. The updated version will apply from the date it is published, unless a different effective date is stated. Continuing to use the website after an update means that you accept the revised Terms.
The website is intended for people who are legally permitted to access online gambling services in their location. You must make your own enquiries about the laws that apply to you. It is your responsibility to ensure that your use of the website is lawful, including where you are located in Australia or travel outside Australia.
Eligibility
- You must be at least 18 years old, or older if a higher minimum age applies to you under applicable law.
- You must provide accurate and current information when registering and whenever information is requested.
- You must not use the website if online gambling is prohibited or restricted in your location.
- You must not create or use an account on behalf of another person.
- You must not use the website if you are subject to a self-exclusion, account restriction or other legal restriction that prevents you from gambling.
2. Accounts, verification and responsible use
Some services may require you to create a player account. You may generally hold only one personal account unless we expressly allow otherwise. Your account must be registered in your own name, and the details provided must be truthful, complete and kept up to date. We may ask you to confirm or update information before allowing you to continue using certain services.
You are responsible for keeping your login details secure and for all activity carried out through your account. Do not share your password, allow another person to use your account or leave your account accessible on a device that other people can use. You should tell us promptly if you believe your account has been accessed without permission or if your login details have been lost or compromised.
We may carry out identity, age, payment, location, source-of-funds or other checks where reasonably required. These checks may be necessary to comply with legal obligations, prevent fraud, protect the website or meet responsible gambling requirements. You agree to provide information and documents that are reasonably requested for verification. Delays or restrictions may apply while checks are being completed.
You must use the website honestly and for personal entertainment. You must not attempt to gain an unfair advantage, manipulate a game, interfere with the website, exploit an error or use another person's account or payment method without permission. You must not use automated software, bots, scripts, scraping tools or other technology to access or interact with the website unless expressly authorised.
- Do not use the website for fraud, money laundering, terrorist financing or any other unlawful purpose.
- Do not submit false, misleading or stolen information.
- Do not reverse engineer, copy, damage or disrupt the website or its security systems.
- Do not upload or transmit material that is unlawful, abusive, threatening, discriminatory or harmful.
- Do not attempt to bypass account, location, payment, age or responsible gambling controls.
Account suspension or closure
We may suspend, restrict or close an account where we reasonably believe that these Terms have been breached, information is inaccurate, verification cannot be completed, activity appears suspicious, a payment is disputed, the account is being used improperly or a legal or responsible gambling concern exists. We may also restrict access where required by law or where necessary to protect players, the website or third parties.
You may request account closure at any time. Account closure does not remove obligations that arose before closure. Where an account is closed or suspended, any remaining balance may be dealt with in accordance with applicable law, relevant checks and these Terms. We may retain records where required for legal, regulatory, security, fraud prevention or dispute-resolution purposes.
3. Deposits, withdrawals and gaming activity
You may only use payment methods that are registered in your name or that you are otherwise authorised to use. Payment information must be accurate. We may refuse, reverse or investigate a transaction where the payment method cannot be verified, a transaction is unauthorised, a payment is disputed or activity raises security or compliance concerns.
The payment options displayed on the website may change. Each payment provider may apply its own terms, processing requirements, limits or fees. You should review the information shown at the time of a transaction. We are not responsible for delays, declines, charges or interruptions caused by a bank, payment provider, telecommunications service or other third party.
A withdrawal request may be subject to account verification, payment checks, applicable wagering requirements, minimum or maximum thresholds and other conditions displayed on the website. We may return funds to the original payment method or use another verified method where appropriate. We will not knowingly allow a withdrawal to be used to conceal the source or ownership of funds.
Games are provided for entertainment and involve risk. You should only stake money that you can afford to lose. Game outcomes are determined by the relevant game rules and systems. Except where a result is affected by a proven technical fault or another circumstance requiring correction, game results recorded by the website will be treated as final.
If a game, market, transaction or account balance is affected by an obvious error, system malfunction or technical issue, we may take reasonable steps to correct the error. This may include cancelling affected activity, correcting an account balance or returning a transaction. We will aim to act fairly and consistently with applicable law.
Promotions and bonuses
Promotions, bonuses and special offers are subject to their own promotional terms. Those terms may include eligibility conditions, time limits, contribution rules, wagering requirements, game restrictions, withdrawal conditions or other limitations. You should read the terms of an offer before accepting or using it. Unless stated otherwise, a promotion is intended for one person and one account only. We may withdraw or amend an offer where permitted by its terms or where necessary to correct an error or prevent misuse.
Taxes and personal records
You are responsible for keeping records of your account activity and for understanding any tax, reporting or other financial obligations that may apply to you. We do not provide personal tax, financial or legal advice. If you are unsure about an obligation, you should obtain independent advice.
4. Privacy, website use and legal information
Personal information is handled in accordance with the applicable Privacy Policy. By using the website, you acknowledge that information may be collected and used for account administration, verification, payments, customer support, security, responsible gambling, fraud prevention, legal compliance and other purposes described in that policy. You should read the Privacy Policy to understand how information is managed.
The website, its content, software, branding, design and related materials are owned by or used with permission by the relevant rights holders. You may use the website only for personal, lawful purposes. You must not copy, reproduce, publish, sell, distribute, modify or commercially exploit any part of the website without prior permission, except where a right cannot lawfully be excluded.
The website may contain links or references to third-party websites, products or services. These are provided for convenience and do not necessarily mean that Parimatch Casino endorses them. Third-party services are governed by their own terms and privacy policies. You should review those terms before using them.
We aim to keep the website available and accurate, but access may occasionally be interrupted by maintenance, updates, technical problems, events outside our reasonable control or third-party failures. Website content may change without notice. To the maximum extent permitted by law, we do not guarantee that the website will always be available, error-free, secure or suitable for every purpose.
Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, you use the website at your own risk. To the extent permitted by law, we are not responsible for indirect loss, loss of opportunity or loss caused by events outside our reasonable control.
Complaints and disputes
If you have a question, complaint or concern about your account or use of the website, you should raise it through the support or complaints process made available on the website. Please provide enough information for the matter to be reviewed, including relevant dates, transaction details and a clear description of the issue. We may ask for further information before reaching a decision.
You should keep copies of important account and transaction information. Any dispute will be considered fairly and in accordance with these Terms, the relevant game or promotional rules, our records and applicable law. These Terms are governed by the laws that apply to the relevant service and your use of the website, unless mandatory law requires otherwise.
Responsible gambling
Gambling should remain a form of entertainment, not a way to make money or recover losses. Set limits before you play, take regular breaks and never gamble with money needed for everyday expenses. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. Responsible gambling tools and account restrictions may be available through the website.
If you believe you may be gambling more than is safe for you, you can request restrictions or account closure. We encourage you to act early and seek help from an appropriately qualified support service in your area. Friends and family may also be able to help you take a break from gambling.
