Responsible Gaming

Parimatch Casino supports a safer and more informed approach to gambling. Gambling should be a form of entertainment, not a way to make money or manage financial pressure. Set limits before you play, understand the risks and take a break whenever gambling stops being enjoyable.

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Our approach to responsible gambling

Responsible gambling means staying in control of how you play, how often you play and how much money and time you spend. Every gambling activity involves risk, and there is no guaranteed way to win. Previous results do not predict future results, and a losing session cannot be corrected by continuing to play.

In this review

Our approach to responsible gambling Plan your gambling before you start Safer gambling tools and account breaks Recognising when gambling may be harmful Support for players, families and friends

Parimatch Casino provides information intended to help players make careful decisions. You are responsible for deciding whether gambling is suitable for you and for following any limits or restrictions you choose. If gambling is causing stress, financial difficulty, conflict or other harm, stop playing and seek support.

Gambling should only be undertaken by people who meet the applicable legal age requirement. Do not gamble on behalf of another person, lend your account to anyone or allow another person to use your payment method. Keep your account details private and contact the relevant support team if you believe your account has been accessed by someone else.

The information on this page is general guidance and does not replace professional financial, legal or health advice. Rules, available tools and support options may depend on your location and the requirements that apply to your gambling activity.

Gambling outcomes are determined by chance or by the rules of the relevant game. No strategy, system, prediction or betting pattern can guarantee a result. A win is not owed after a loss, a near miss does not mean that a win is about to happen, and a series of losses does not make a win more likely.

Plan your gambling before you start

A personal plan can make it easier to stay within clear boundaries. Decide in advance how much time and money you are comfortable spending, and treat that amount as an entertainment expense. Do not use money set aside for rent, bills, food, debt repayments, savings, education or other essential needs.

Set a spending limit before opening a game and do not increase it during a session.
Set a time limit and use a reminder to stop when your planned time has ended.
Only gamble with money you can afford to lose.
Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or trying to escape a problem.
Keep gambling separate from everyday spending so you can see how much you have used.
Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
Never chase losses by increasing stakes or playing for longer.
Take regular breaks and spend time on activities that are unrelated to gambling.

It can help to keep a simple record of deposits, withdrawals, time spent playing and your mood before and after a session. A record may show patterns that are difficult to notice in the moment. If your spending is increasing, your breaks are becoming shorter or you are hiding gambling from people close to you, consider stopping and seeking support.

Do not view gambling as a source of income or a solution to financial pressure. Gambling can result in losses, and the amount you lose may be more than you expected if you continue beyond your original plan. Set your boundaries while you are calm and follow them when emotions are running high.

A good plan also includes deciding when to stop after a win. Winning can encourage longer sessions or larger stakes, even when the original intention was to play for a short time. Withdraw attention from the result and return to your planned limit, regardless of whether the session has been positive or negative.

Safer gambling tools and account breaks

Depending on your location and the features available on your account, safer gambling controls may help you manage play. These controls can include deposit limits, spending limits, session reminders, reality checks, cooling-off periods or account self-exclusion. Read the information shown with each tool carefully before confirming a setting.

Limits and reminders

A deposit limit can restrict the amount added to an account over a selected period. A spending or loss limit may work differently, so check the relevant description and terms. Session reminders or reality checks can show how long you have been playing and may prompt you to pause. Limits are most useful when set before gambling and left in place long enough to support your plan.

Cooling-off periods

A cooling-off period is a temporary break from gambling. It may be suitable if you want time away from play but do not believe you need a longer restriction. During a break, do not create another account or use another person’s account to continue gambling. A break is more effective when you remove gambling reminders and spend the time on other activities.

Self-exclusion

Self-exclusion is a stronger restriction that prevents or limits access to gambling for a chosen period or as otherwise provided by the applicable process. Consider self-exclusion if you have repeatedly tried to reduce gambling without success, are gambling more than planned or feel unable to stop. Do not attempt to bypass a self-exclusion by opening another account or asking someone else to gamble for you.

If you want to apply a limit, cooling-off period or self-exclusion, use the responsible gambling or account settings available to you, or follow the support process described on the website. If you are unsure which option is appropriate, stop gambling and ask for assistance before continuing. Do not treat a technical delay or account restriction as a reason to find another way to gamble.

Recognising when gambling may be harmful

Problem gambling can affect anyone. It is not defined only by the amount of money lost. The impact on your time, relationships, work, study, health and wellbeing is also important. Warning signs can develop gradually, so take them seriously even if they only occur occasionally.

You gamble for longer or spend more than you intended.
You keep thinking about gambling when you are doing other things.
You try to win back money after a loss or increase your stakes to recover losses.
You feel restless, irritable or uncomfortable when you try to stop.
You hide gambling activity, deposits or losses from family, friends or colleagues.
You borrow money, miss bills or use savings to continue gambling.
You cancel plans, miss work or study, or lose sleep because of gambling.
You gamble to cope with anxiety, sadness, loneliness, stress or other difficult feelings.
People close to you express concern about your gambling.
You have tried to cut down or stop but have not been able to do so.

One or more of these signs is a reason to pause. Do not wait for a serious financial or personal crisis before asking for help. Close the gambling session, avoid making further deposits and speak with someone you trust. A qualified gambling counsellor can help you understand what is happening and work through practical next steps.

If you have significant financial concerns, consider speaking with a qualified financial counsellor or an appropriate community service in your state or territory. Do not try to solve gambling-related debt by gambling again. Review your essential expenses first and seek independent advice about any financial decisions.

Gambling can also affect people around you. Arguments, secrecy, reduced time with family, missed responsibilities and concerns about household money should not be dismissed. A partner, relative or friend can seek support even if the person gambling is not ready to do so.

If gambling is affecting your mental health or you feel unsafe, seek urgent assistance from local health or emergency services. If you believe someone may harm themselves or another person, do not leave the situation to resolve through gambling or financial arrangements. Immediate safety should always come first.

Support for players, families and friends

Support is available in Australia through gambling help services, health professionals, financial counsellors and community organisations. Gambling Help Online and state and territory gambling support services provide information and assistance for people affected by gambling, including partners, relatives and friends. You can seek help for yourself or ask for guidance about supporting someone else.

If you are talking to someone about their gambling, choose a calm and private time. Focus on what you have noticed and how it affects you, rather than blaming or judging them. Encourage the person to take a break and seek professional support. Avoid giving them money to gamble or paying gambling debts without advice, as this may not address the underlying problem.

Practical steps when you want to stop

Choose a trusted person and explain that you want help staying away from gambling.
Ask about available counselling, financial support and self-exclusion options.
Review access to money and consider practical safeguards for essential bills and household expenses.
Remove gambling applications, advertising prompts and saved payment details where appropriate.
Make a plan for high-risk moments, such as stress, payday, arguments or periods of boredom.
Replace gambling time with activities that support your health, relationships and routine.
Review your progress regularly and seek further help if the plan is difficult to maintain.

Parimatch Casino encourages players to use the responsible gambling information and account controls available to them. If you believe a gambling restriction has not been applied correctly, or if you need help understanding an account-related restriction, use the support channel provided on the website. Do not continue gambling while waiting for assistance.

You can ask for help at any stage. You do not need to wait until you have lost a particular amount or experienced a major personal problem. Early support may make it easier to regain control, protect essential finances and reduce the effect gambling has on your wellbeing and relationships.

Responsible gambling is an ongoing process rather than a single decision. Review your limits, notice changes in your behaviour and be honest about how gambling affects you. If the activity is no longer enjoyable or remains difficult to control, stopping completely and seeking professional support may be the safest choice.