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Privacy Policy
This Privacy Policy explains how Parimatch Casino may handle information connected with your account, visits to our website and use of our services. It also explains how you can make privacy requests, manage marketing preferences and control cookies. We aim to handle personal information carefully, transparently and only for appropriate business, security and legal purposes.
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About this Privacy Policy
This policy applies to information collected through the Parimatch Casino website, account services and related player interactions. It is intended for players in Australia and should be read together with any other notices or terms displayed when you use our services. By using the website or opening an account, you acknowledge that information may be handled as described here, subject to your available rights and choices.
In this review
Privacy rules and technology can change over time. We may update this policy when our services, processes or legal requirements change. The current version published on the website will apply from the date shown or from the time it is made available. You should review this page occasionally so you understand how information may be handled.
This policy uses the term personal information for information that identifies you or could reasonably be connected with you. Information that has been aggregated or de-identified so that it can no longer reasonably identify a person may be used for analysis, reporting or service improvement.
Information we may collect and why
The information we handle depends on how you interact with Parimatch Casino, the services you use and the choices you make. We seek to collect information that is reasonably needed to provide services, protect players and meet our responsibilities. Typical categories may include the following:
- Account details, such as your name, date of birth, contact details, login information, preferences and other information you provide when registering or updating an account.
- Identity and verification information, including documents or details needed to confirm identity, age, eligibility, account ownership or the source and destination of funds where checks are required.
- Payment and transaction records, such as deposits, withdrawals, wagers, account balances, payment method details, transaction references and related financial information. Payment information may be handled through payment providers and may not always be stored directly by the website.
- Device and technical information, including IP address, browser type, operating system, device identifiers, language, general location information, website activity, access times, error reports and similar technical data.
- Cookie and online activity information, including pages viewed, links selected, session information, preferences and interactions with website features.
- Communications and support information, including messages, requests, feedback, documents or other information you provide when contacting support or using account services.
We may use this information to create and administer your account, provide website functions, process transactions, respond to support requests and communicate with you about your account or services. We may also use it to complete identity, age, verification and anti-fraud checks, protect the security of the website, detect suspicious or harmful activity, prevent misuse and manage responsible access to gambling services.
Information may also be used to meet legal and compliance obligations, maintain business records, resolve disputes, enforce applicable terms, investigate incidents and respond to valid requests from authorised bodies. Where permitted, we may use information to understand how players use the website, improve performance, test features, personalise general content and measure communications. Marketing communications will be handled in accordance with your choices and applicable requirements.
Cookies and similar technologies
Parimatch Casino may use cookies and similar technologies to help the website work properly, remember settings, maintain secure sessions and understand how website features are used. A cookie is a small data file placed on your device by a website. Some cookies are necessary for core account and security functions, while others may support analytics, preferences or communications.
Cookies can help us recognise a returning browser, keep you signed in during a session, remember selected preferences, identify technical problems and provide information about website performance. Similar technologies may collect device or usage information for security, measurement and service improvement. The specific cookies used may vary as website features and service providers change.
You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or receive a notice before a cookie is stored. If you block necessary cookies, parts of the website or account services may not operate as intended. Changing browser settings does not necessarily remove information already collected through an account or other interaction.
Sharing, security and retention
We may share information where this is reasonably required to operate the website and provide services. Recipients may include payment and identity verification providers, technology and hosting providers, customer support services, security and fraud prevention providers, professional advisers and other service providers acting on relevant instructions. These parties should receive only information needed for their role and are expected to handle it securely and appropriately.
Information may also be disclosed where necessary to protect the website, players or other people, investigate suspected fraud or misuse, enforce applicable terms, respond to a valid legal request, or support a business change such as a transfer or restructuring. We do not intend to sell personal information as a standalone product. Any sharing for marketing or similar purposes will be subject to applicable requirements and your available choices.
We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee absolute security, so you should keep your login details private, use a secure device and contact support promptly if you believe your account or information may have been compromised.
Information may be stored or processed by service providers in Australia or other locations, depending on the systems used to operate the website. Where information is handled by a provider, appropriate arrangements and security expectations should apply. Cross-border handling may mean that information is subject to rules in the location where it is processed.
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with relevant procedures.
Your privacy rights and how to contact us
You may have rights and choices relating to the personal information we hold about you. These can depend on the circumstances, the type of information involved and any duties that require information to be retained. We will consider reasonable requests and may need to verify your identity before providing information or making changes.
Requests you can make
- Access your personal information and receive an explanation of how it is being used, where appropriate.
- Request correction of information that is inaccurate, incomplete or out of date.
- Request deletion of your personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
- Withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or ask us to update your marketing preferences.
- Ask questions about this policy or raise a concern about how your information has been handled.
To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@parimatchcasino.wtf. Please describe your request clearly and include enough information for us to understand what you need. Do not send unnecessary payment details, passwords or sensitive documents in an ordinary message. We may request additional information through a safer process to confirm that a request comes from the relevant account holder.
We will assess and respond to privacy requests within a reasonable timeframe. In some situations, a request may be refused, limited or delayed where responding could affect another person’s privacy, compromise security, interfere with fraud prevention, conflict with a legal obligation or require records to be retained. If this applies, we will aim to explain the reason and identify any practical alternative available.
You can also change certain account details through available account settings or by contacting support. Closing an account does not automatically remove every record connected with it, because some information may need to be retained for the period required by law. Marketing preferences may be changed without closing an account, and stopping marketing messages will not necessarily stop essential service or security communications.
